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Refund Policy

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

Eligibility for Return

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • A receipt or proof of purchase is required.
  • Do not send your item back to the manufacturer.

 

Partial Refunds (if applicable)

Only partial refunds may be granted for:

  • Items not in original condition, or items that are damaged or missing parts not due to our error
  • Items returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected:

  • You will receive an email notification that we have received your item.
  • You will also be notified whether your refund is approved or rejected.
  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

 

Late or Missing Refunds (if applicable)

If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before the refund is officially posted.
  3. Contact your bank. Processing times vary between institutions.

If you’ve completed these steps and still haven’t received your refund, please contact us at:

📧 info@dathoist.com
📞 940-205-8589

 

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items are non-refundable.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange for the same item, please contact us at:

📧 info@dathoist.com
📞 940-205-8589

 

Shipping Returns

To return a product, please email or call us first to obtain return instructions:

📧 info@dathoist.com
📞 940-205-8589

  • You are responsible for return shipping costs. These are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If your return is valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns we do not receive.