Shipping, Return & Exchange Policy
1. Order Processing Time
DAT HOIST currently ships within the continental United States.
Orders to Alaska and Hawaii are available by phone order only and are subject to additional shipping charges.
We do not currently ship to Puerto Rico, Guam, or other U.S. territories.
Our daily order cutoff time is 12:00 PM Pacific Time (PT), Monday through Friday. Orders received after 12:00 PM PT will begin processing on the next business day.
Standard parcel orders are typically processed within 1–3 business days after payment is confirmed.
Palletized freight (LTL) orders, including hoist kits, axles, and other heavy or oversized products, typically require 5–8 business days for processing and preparation before carrier pickup.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation with available tracking or freight shipment information.
Processing time and carrier transit time are separate. Estimated delivery times begin after the carrier picks up the shipment and may be affected by holidays, weather, carrier delays, or other circumstances outside DAT HOIST LLC's control.
2. Shipping & Delivery Time
Standard Ground Shipping
Estimated transit time: 1–5 business days after shipment
Generally applies to pumps, jacks, accessories, and other parcel-size products.
Freight (LTL) Shipping
Generally applies to hoist kits, axles, and other heavy, oversized, or palletized products.
Estimated transit time: 3–9 business days after carrier pickup, depending on destination and carrier service.
LTL freight shipments are normally palletized.
Standard LTL delivery is intended for a commercial business address with a loading dock or forklift, or delivery may be arranged to an eligible nearby freight terminal.
Residential delivery, liftgate service, rural or limited-access delivery, and certain other delivery services may be available for an additional charge.
3. Delivery Restrictions
Orders must be shipped to an eligible physical address.
PO Boxes are not accepted for freight shipments and may not be available for certain parcel shipments.
Alaska & Hawaii
Shipping is available by phone order only and is subject to additional shipping and freight charges.
U.S. Territories
We do not currently ship to Puerto Rico, Guam, or other U.S. territories.
4. Shipping Charges & Free Shipping
Shipping terms vary by product and will be identified on the applicable product page or during checkout.
Products specifically marked “Free Shipping” include standard shipping within the continental United States, subject to the delivery requirements and exclusions described in this policy.
For LTL products marked “Free Shipping,” standard freight shipping generally includes delivery to:
- A commercial business address with a loading dock or forklift; or
- An eligible nearby freight terminal.
Products marked “Freight Shipping: $500” are subject to a $500 freight shipping charge.
Other products may have shipping charges calculated or displayed separately at checkout.
Advertised free shipping or flat-rate freight charges do not include additional carrier services or accessorial charges when applicable, including:
- Residential delivery
- Rural or farm delivery
- Limited-access locations
- Liftgate service
- Special delivery appointments
- Redelivery
- Carrier storage or holding fees
- Other special services requested by the customer or required by the delivery location
If an additional carrier charge applies, DAT HOIST LLC will disclose and confirm the charge with the customer when reasonably possible before the additional service is provided.
DAT HOIST LLC reserves the right to select the appropriate shipping method and carrier based on product size, destination, availability, and delivery requirements.
5. Taxes
Applicable sales tax may be charged based on the shipping destination in accordance with applicable state and local requirements.
6. Returns Policy
Return Eligibility
Non-defective products may be returned within 30 days of delivery if they are:
- Unused
- Uninstalled
- Unmodified
- In original condition
- In the original packaging
Return Authorization Required
All returns require prior authorization from DAT HOIST LLC.
Customers must contact us and obtain a Return Merchandise Authorization (RMA) before returning any product.
Returns sent without authorization may be refused.
Return Request Requirements
To request a return, please provide:
- Order number
- Product photos
- Reason for the return
- Description and photos of any claimed damage or defect, when applicable
Approved returns must be shipped within 7 days after the return authorization is issued, unless otherwise approved in writing.
Non-Defective Returns
For returns that are not caused by a verified product defect, shipping damage, or an error by DAT HOIST LLC:
- Return shipping is the customer's responsibility.
- Original shipping or freight charges paid by the customer are non-refundable.
- The customer is responsible for properly packaging and returning the product.
- A restocking fee of up to 15% may apply.
Defective, Damaged, or Incorrect Products
If a return is required because of a verified product defect, shipping damage, or an error by DAT HOIST LLC, DAT HOIST LLC will provide or approve the appropriate return shipping arrangements.
Customers should not arrange return freight, return shipping, or disposal of a claimed defective or damaged product without prior authorization from DAT HOIST LLC.
7. Refunds
Approved refunds will be issued after the returned merchandise has been received and inspected.
Refunds are generally issued to the original payment method within 3–5 business days after inspection and approval.
The time required for funds to appear in the customer's account may vary depending on the customer's bank, credit card company, or payment provider.
Applicable return shipping costs, original non-refundable shipping charges, and restocking fees may be deducted from the refund when permitted under this policy.
8. Non-Returnable Items
The following products are generally not eligible for return:
- Used or installed products
- Products modified by the customer
- Products damaged after delivery by the customer
- Custom or special-order products
- Products returned without prior authorization
- Products returned outside the approved return period
This section does not limit claims involving a verified defect, shipping damage, or an error by DAT HOIST LLC.
9. Exchange Policy
DAT HOIST LLC does not generally offer direct exchanges.
If a customer ordered the wrong product, the customer may request a return under the Return Policy and place a new order for the correct product.
If a product is defective, damaged during shipment, or an incorrect item was shipped by DAT HOIST LLC, please contact us so we can determine the appropriate resolution, which may include replacement parts, product replacement, repair assistance, an authorized return, or another appropriate solution.
For non-defective returns or replacement orders caused by customer ordering error, applicable shipping and handling costs are the customer's responsibility.
10. Freight Damage, Shipping Damage & Missing Items
Customers should inspect all shipments promptly upon delivery.
For palletized freight shipments, customers should inspect the pallet, packaging, quantity, and visible product condition before signing the carrier's delivery receipt whenever reasonably possible.
If visible damage, missing products, missing pallets, or shipment shortages are found:
- Note the damage or shortage on the carrier's delivery receipt before signing.
- Take clear photos of the pallet, packaging, product, and damaged areas.
- Keep all original packaging and shipping materials.
- Contact DAT HOIST LLC as soon as possible.
Customers should not sign the delivery receipt as “received in good condition” if visible damage or shortages are present.
If damage is discovered after delivery and was not reasonably visible at the time of delivery (concealed damage), stop installation or use of the affected product and contact DAT HOIST LLC promptly.
Claims involving:
- Freight damage
- Parcel shipping damage
- Missing products or components
- Shipment shortages
should be reported to DAT HOIST LLC within 5 business days of delivery whenever possible.
Please provide:
- Order number
- Photos of the shipment and packaging
- Photos of the damaged product or affected area
- A copy or photo of the delivery receipt, when applicable
- A description of the damage, shortage, or missing item
DAT HOIST LLC will review the claim and determine the appropriate resolution, which may include replacement parts, product replacement, repair assistance, a freight claim, an authorized return, or another appropriate solution.
Customers should not return a damaged shipment, arrange return freight, or dispose of damaged goods or packaging without prior authorization from DAT HOIST LLC.
Failure to document visible freight damage with the carrier or failure to report damage or shortages promptly may affect our ability to process or support a carrier claim.
11. Contact Information
DAT HOIST LLC
Email: shipping@dathoist.com
Phone: (940) 205-8589
Business Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time
Excluding holidays